Terms of service

As of 1.1.2026

§1 Scope of Application

(1) These general terms and conditions apply to all business relationships between Opal AG and its customers in the version current at the time the contract is concluded.

(2) Our General Terms and Conditions apply exclusively. Conflicting terms of the customer, or terms that deviate from our terms and conditions, are not recognised unless Opal AG has expressly agreed to them in writing in an individual case.

§2 Conclusion of the Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but merely a non-binding online catalogue. Placing products in the "shopping cart" does not constitute a binding order. You submit a binding order for the products contained in the shopping cart only by clicking the "Order" button on the order page. Confirmation of receipt of this order takes place immediately by automated e-mail and does not yet constitute acceptance of the contract, even if payment was made in advance (PayPal, credit card, etc.). We may accept the contract with you either by sending a shipping confirmation or by delivering the goods within five days.

(2) Insofar as we make advance performance, e.g. in the case of a purchase on account, we may, to safeguard our legitimate interests, obtain a credit report based on mathematical-statistical procedures from the credit agency CRIF AG. For this purpose, we transmit the personal data required for a credit check to CRIF AG and use the information received regarding the statistical probability of a payment default for a balanced decision on the establishment, performance or termination of the contractual relationship. The credit report may contain probability values (score values) calculated on the basis of scientifically recognised mathematical-statistical procedures, the calculation of which includes, among other things, address data. Your legitimate interests will be taken into account in accordance with the statutory provisions.

(3) It is at the discretion of Opal AG to send a request for advance payment if the individual case warrants it, in particular in cases where, at the time the order is received, outstanding invoices are already in the dunning process, a negative credit report exists, or the order value of first-time customers exceeds CHF 200.

§3 Delivery, Shipping Costs

(1) Opal AG will promptly deliver the ordered goods to the address specified by the customer in the order. Opal AG is entitled to make partial deliveries. This does not incur any additional costs for the customer. Delivery is made at the shipping costs indicated in each individual case.

(2) An order received by us on a working day before approx. 1:00 p.m. is normally packed and shipped the same day and reaches you by A-Mail on the next working day. In exceptional cases, shipping with Swiss Post A-Mail may take two working days. An order received by us on a working day after 1:00 p.m. is packed and shipped the next working day and reaches you on the working day after that. An order received on a Saturday or Sunday is packed and shipped on Monday and reaches you on Tuesday. We currently deliver only to Switzerland and Liechtenstein.

§4 Retention of Title

(1) We reserve title to the purchased item until receipt of all payments under the contract. In the event of default in payment, we are entitled to withdraw from the contract and reclaim the purchased item.

(2) We reserve the right to carry out a credit check even after conclusion of the contract and to withdraw from the contract in the event of a negative result.

(3) In the event that one of our suppliers, despite a contractual obligation, no longer delivers the ordered goods, and this leads to a not merely temporary impediment to performance for which we are not at fault, we are entitled to withdraw. In the event of withdrawal, we will inform you without delay of the unavailability and promptly refund any consideration already provided.

§5 Payment Terms

(1) Purchase on account

(1.1) We grant a credit period of 30 days from the invoice date. Payment must be made within this period.

(1.2) The purchase price is due upon delivery of the goods without deduction of any discount.

(2) Purchase on account with instalment payment option (POWERPAY)

MF Group / POWERPAY offers the payment method "purchase on account" as an external payment service provider. With the single invoice, you can easily settle your online purchase by invoice. Should you choose not to pay within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.

Upon conclusion of the purchase contract, POWERPAY assumes the resulting invoice claim and handles the corresponding payment modalities. When purchasing on account, you accept, in addition to our T&Cs, the T&Cs of POWERPAY (powerpay.ch/de/agb).

(3) Credit cards: Mastercard, Visa, AMEX and Postfinance.

(4) The contract and invoice currency is CHF.

§6 Right of Withdrawal

(1) You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Opal AG, Walenbüchelstr. 1, 9000 St. Gallen, 071 230 05 06) of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail or a letter sent by post).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

(2) Consequences of Withdrawal

If you withdraw from this contract, we must repay all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case at the latest within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

(3) The right of withdrawal does not exist for the following contracts:

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

§7 Address

(1) Business address:

Opal AG Walenbüchelstr. 1 9000 St. Gallen Tel: 071 230 05 06

§8 Liability

(1) If the delivered goods are defective at the time the risk passes, we will arrange for the defect to be remedied or for a replacement delivery. If the repair or replacement delivery fails, you may demand a reduction of the price or, at your option, cancellation of the contract.

(2) Our liability for our own fault, as well as that of our legal representatives and vicarious agents, is limited to intent and gross negligence. This does not apply to the breach of essential contractual obligations and the absence of warranted characteristics. Liability under the Product Liability Act remains unaffected.

§9 Applicable Law and Place of Jurisdiction

(1) The provisions of Swiss law apply, even if the order is placed from abroad or delivery is made abroad.

(2) The place of jurisdiction for all claims in connection with your order is St. Gallen.

(3) We are also entitled to bring an action at your general place of jurisdiction.

(4) The invalidity of individual provisions does not affect the remaining validity of the contract and these T&Cs.